My Account is Locked Out

Why is my account temporarily locked

Your account is locked because you have entered the incorrect password too many times. This is a security feature to protect your account. You will need to wait five minutes before trying again.

If you've forgotten your password

If you have forgotten your password, click the 'Forgot Your Password' link below the password field. Enter your email address when prompted and a password reset link will be sent to you.

If you have changed your password but are still unable to sign in, please contact CIMAR Support by opening a ticket.